Anzley Loggins
Dahlonega
Summary
Dynamic professional with a proven track record at Pinnacle Bank, excelling in customer support and problem-solving. Expert in managing high call volumes and complex issues, ensuring client satisfaction. Skilled in data entry and customer communications, significantly reducing call handling time. Committed to ongoing development in product knowledge and customer service excellence.
Overview
3
3
years of professional experience
Work History
Call Center Representative/Universal Banker
Pinnacle Bank
10.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Hotel Front Desk Clerk
IHG Hotels & Resorts
08.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GA05-2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Product knowledge
- Customer communications
Timeline
Call Center Representative/Universal Banker
Pinnacle Bank
10.2022 - Current
Hotel Front Desk Clerk
IHG Hotels & Resorts
08.2021 - 08.2022
High School Diploma -
Lumpkin County High School
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