Summary
Overview
Work History
Education
Skills
Timeline
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Aondrea Samuels

Villa Rica

Summary

Dynamic administrative professional with over 10 years of exceptional customer service experience. Proven ability to multitask in fast-paced environments while maintaining 100% accuracy in data entry. Recognized for strong communication skills and dedication to enhancing team efficiency through effective workflow management and quality control measures.

Overview

10
10
years of professional experience

Work History

Administrative Assistant Associate

Division of Medical Assistance
02.2017 - 03.2021
  • Professionally prepared correspondence and distributed reports and other information requested by staff providers and clients.
  • Answered and directed phone calls and responded to telephone inquires of 10+ staff providers; transcribed voicemails from assigned department personnel; researched and reconciled claim inquires from staff and providers.
  • Expertly planned and scheduled meetings, activities, appointments, and travel for up to 5+ assigned personnel.
  • Accurately recorded and transcribed minutes of meetings attended by 20+ department personnel.
  • Scheduled and monitored status for case reviews by and between physicians; checked and updated cases on a daily basis.
  • Monitored workflow in a timely manner to ensure that departments met accreditation and performance standards.
  • Responded to return mail per workflow.
  • Assisted with the monitoring of data integrity through various reports


Customer Service Representative

Duke University Medical Center
04.2013 - 11.2016
  • Expertly handled up to 100+ incoming and outgoing calls daily, utilizing all call center applications to efficiently assist customers and agents.
  • Professionally and efficiently responded to customer inquiries and requests and provided resolution to issues while consistently achieving expected quota.
  • Demonstrated good communication. good organizational skills, initiative, multi-tasking skills, and the ability to interact with customers of different personalities and backgrounds.
  • Provided periodic administrative back-up support for the front desk receptionist, answered phones, performed filing and willingly performed other assigned tasks.
  • Expertly handled a variety of customer payment transactions daily according to prescribed insurance guidelines.
  • Thoroughly learned all goals, values, polices and procedures for this fast past billing department environment.

Data Entry Clerk

Shoeboxed
10.2010 - 01.2013
  • Entered both alpha and numeric data with 100% accuracy into computerized databases and performed verification, edited and change data activities on data entered by other data entry operators.
  • Maintained organized database systems, streamlining data retrieval processes for team efficiency.
  • Implemented quality control measures that enhanced data entry speed and reduced errors significantly.
  • Professionally maintained logs of activities and work completed on a timely basis.

Education

Northern High School
Durham, NC

Skills

    10 years of Exceptional Customer Service Experience

    Positive, Dedicated, Self Motivated and Service Focused

    Accustomed to Multitasking in a Fast Past Environment

Timeline

Administrative Assistant Associate

Division of Medical Assistance
02.2017 - 03.2021

Customer Service Representative

Duke University Medical Center
04.2013 - 11.2016

Data Entry Clerk

Shoeboxed
10.2010 - 01.2013

Northern High School

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Aondrea Samuels