Summary
Overview
Work History
Education
Skills
Timeline
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Ayanna Parham

Jonesboro,GA

Summary

Recent graduate with an associate's degree in Cybersecurity seeking an entry-level IT position. Possess strong technical skills, problem-solving abilities, and passion for technology to drive innovative solutions. Proven track record as motivated employee with experience in customer service and quality management.

Overview

9
9
years of professional experience

Work History

Service Consultant I

Georgia Power
McDonough, Georgia
01.2025 - Current
  • Resolving customer issues efficiently and professionally. Guide customer’s on understanding their bills, rate plans, and usage habits. Proactively offering services and usage tips that help customers better understand their usage. De-escalate calls with empathy and professionalism. Manage personal timecard, overtime, and vacation. Ability to prioritize and manage tasks effectively.

Senior Production Technician

Luxottica
McDonough, Georgia
01.2017 - 01.2025
  • Assembling, cleaning, and inspecting glasses, checking prescriptions, and performing final quality inspections on products. Maintain a clean and safe work environment to ensure the delivery of high-quality products. Clean, inspect, maintain, and operate machines used for cutting lenses. Qualified to work with and assemble drill-mounted glasses.
  • Train and mentor all newly hired employees. Rerouting work promptly to meet customer expectations. Problem-solving in a high-speed environment.

Crew Manager

McDonalds
01.2016 - 12.2016
  • Fast tracked and promoted from team member to Crew Manager Inspected quality of work to ensure optimal customer satisfaction. Wrote, edited and maintained employee schedules
  • Ensure products were being delivered in a high quality and timely manner Counted money and made deposit
  • Ensured work areas were clean and up to OSHA standard quality Train all new employee in required areas

Education

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College
Griffin, GA
05.2024

High School Diploma -

Henry County High School
McDonough, GA
05.2016

Skills

  • Opera ng Systems: Windows, Linux, macOS
  • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
  • Databases: MySQL, SQL, MongoDB
  • Cloud Services (minimal based on projects): AWS, Azure, Google Cloud
  • Tools & Technologies: Git, VMware, Office 365
  • Technical support
  • Cash handling
  • Client relationship building
  • Customer relations
  • Schedule management

Timeline

Service Consultant I

Georgia Power
01.2025 - Current

Senior Production Technician

Luxottica
01.2017 - 01.2025

Crew Manager

McDonalds
01.2016 - 12.2016

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College

High School Diploma -

Henry County High School

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Ayanna Parham