April Corbett
Tifton
Summary
Office Manager at Chad Sumner State Farm with proven expertise in customer service and office administration. Enhanced team productivity through effective delegation and conflict resolution, while maintaining confidentiality and accuracy in financial records. Successfully improved client satisfaction by implementing a feedback system, fostering strong relationships, and promoting a collaborative work environment offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Chad Sumner State Farm
09.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Store Manager
Party Station
07.2012 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Tift County High School
Tifton, GA06-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Relationship building
- Mail handling
- Staff hiring
- Employee training
- Team supervision
- Staff training
- Event coordination
- Scheduling and coordinating
- Teamwork and collaboration
- Documentation and reporting
- Professional and courteous
- Administration and reporting
- Hiring and training
- Negotiation and conflict resolution
- Goal setting
Certification
- Licensed Insurance Agent in Property & Casualty
- Licensed Insurance Agent in Life & Health
Timeline
Office Manager
Chad Sumner State Farm
09.2017 - Current
Store Manager
Party Station
07.2012 - 09.2017
High School Diploma -
Tift County High School
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