April Cowart
Statesboro
Summary
Insurance professional with over 25 years experience in the independent agency setting. Specializing in Property and Casualty Claims Management. Personal and Commercial Claims. Promote a positive relationship between the customer and the claim adjusting process. Have in-depth knowledge of various coverages for personal and commercial insurance. Including affluent clients. Every claim is different and every client deserves my best.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claims Manager
Assured Partners Of Georgia
06.2019 - Current
- Assist in obtaining specific information regarding loss/claim
- Report to proper carriers as necessary
- Assist adjusters in verifying facts and coverage, and document files
- Discuss coverages with clients and explain the claim process
- Follow up with clients and adjusters concerning claims status
- Maintain own follow-up system in claims inquiry system
- Negotiate settlements when necessary
- Report claim to adverse carrier as needed
Claims Manager
Bernard Williams & Company
04.2000 - 06.2019
- Assist in obtaining specific information regarding loss/claim and report to proper carriers as necessary
- Assist adjusters in verifying facts and coverage, and document files
- Discuss coverages with clients and explain the claim process
- Follow up with clients and adjusters concerning claims status
- Maintain own follow-up system in claims inquiry system
- Negotiate settlements when necessary
- Order Loss Runs
- Review Experience Mod Worksheets
- After hours claims service
- Led group of employees handing over 900 claims from Hurricane Matthew
- Developed Emergency Response Plan for agency
Commercial Lines Service Representative
Willis HRH
08.1992 - 04.2000
- Develops complete client information and applications for new and renewal business
- Discuss coverages with clients
- Submit requests to carriers according to the renewal process timetable, follows up with carrier underwriters
- Reviews mod worksheets
- Processes change requests/endorsements, binders, certificates, account summaries, proposals, policies, lost policy releases, and audits
Education
Bachelor Of Business Administration -
Georgia Southern University
Statesboro, GA08-1992
Skills
- Property and casualty insurance
- Client relation skills
- Urgency awareness
- Knowledge of insurance coverages
- Familiarity with multiple insurance carriers
- Claims processing
- Negotiation techniques
- Client communication
- Fact verification
- Claim documentation
- Customer service
- Claims investigation and research
- Policy interpretation
- Planning and organization
- Customer expectations management
- Insurance policy review
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Certified Insurance Service Representative (CISR)
Property & Casualty License for the State of Georgia
Timeline
Claims Manager
Assured Partners Of Georgia
06.2019 - Current
Claims Manager
Bernard Williams & Company
04.2000 - 06.2019
Commercial Lines Service Representative
Willis HRH
08.1992 - 04.2000
Bachelor Of Business Administration -
Georgia Southern University
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