April Garner
Milner
Summary
Dedicated veterinary receptionist with over 20 years of experience in managing patient records and financial transactions. Excels in implementing office procedures that streamline operations while providing exceptional care and support to clients and their pets.
Overview
31
31
years of professional experience
Work History
Receptionist/Veterinary Assistant
Lake Harbin Animal Clinic
Morrow (CLOSED)
2005.03 - 2025.11
- Greeted clients and their pets to create a welcoming environment.
- Managed phone calls and scheduled appointments for veterinary services.
- Maintained accurate patient records and updated information regularly.
- Processed payments and handled financial transactions efficiently.
- Collaborated with veterinary staff to streamline daily operations and improve service delivery.
- Assisted clients with inquiries about pet care and clinic services.
- Organized clinic supplies and ensured inventory was well-stocked.
- Implemented office procedures to enhance workflow and efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted staff members with administrative tasks, including typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Resolved customer inquiries and complaints to enhance client satisfaction and retention.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Managed patient records and scheduling for optimal clinic operations.
- Prepared medications and vaccines according to veterinarian instructions.
- Provided compassionate care to animals during treatment and recovery processes.
- Educated pet owners on proper animal care and wellness practices.
- Maintained cleanliness and organization of exam rooms and treatment areas.
- Monitored vital signs and reported changes to veterinary staff promptly.
- Collaborated with team members to ensure efficient workflow in the clinic.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Supported pet owners emotionally during challenging situations to foster trust and compassion.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Operated radiographic and ultrasound equipment.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Recorded patient food and water intake and output levels on a daily basis.
- Ordered medication refills when needed.
- Documented and tracked treatment activities.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
Fiber Optic Tester/Supervisor
B.C. Tech
Stockbridge (CLOSED)
1995.04 - 2025.03
- Utilized automated testing tools to enhance efficiency and coverage.
- Maintained accurate records of test results and defect reports.
- Executed routine tests on equipment according to company procedures.
- Maintained accurate records of all activities related to project execution and quality assurance.
- Identified, isolated, and tracked bugs throughout the testing life cycle.
- Performed exploratory testing to identify defects in the application or system under test.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Notified supervisors or other relevant personnel of test or production issues.
- Recommended essential corrective actions based on test results.
- Positioned components, parts or materials for testing.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Provided feedback on usability and functionality of applications.
- Learned new testing methods through continued education and research.
Education
Some College (No Degree) - Veterinary Science
Gwinnett Technical College
Lawrenceville, GASkills
- Patient record management
- Veterinary terminology
- Appointment scheduling
- Financial transaction processing
- Inventory management
- Office procedure management
- Client relationship management
Timeline
Receptionist/Veterinary Assistant
Lake Harbin Animal Clinic
2005.03 - 2025.11
Fiber Optic Tester/Supervisor
B.C. Tech
1995.04 - 2025.03
Some College (No Degree) - Veterinary Science
Gwinnett Technical College