Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

APRIL Gipson

Stockbridge

Summary

Resourceful Customer Service Lead known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Einstein Bagels
St. Petersburg
01.2020 - 06.2025
  • Supervised daily operations to ensure quality service and product standards.
  • Trained and mentored staff on effective customer service techniques.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Developed employee schedules to optimize labor efficiency during peak hours.
  • Conducted regular team meetings to communicate goals and expectations clearly.
  • Implemented operational improvements to enhance workflow and productivity.
  • Resolved customer complaints swiftly to maintain a positive dining experience.
  • Collaborated with marketing teams to promote special menu items effectively.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.

Assembly Line Worker

Jabil
St. Petersburg
05.2023 - 06.2024
  • Operated assembly line machinery to assemble electronic components efficiently.
  • Inspected products for quality assurance and compliance with company standards.
  • Trained new employees on assembly techniques and equipment usage effectively.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Built and packaged products to comply with multiple work orders and deadlines.

Education

Some College (No Degree) - Business Management

Howard University
Washington, DC

Skills

  • Quality assurance
  • Customer service
  • Employee training
  • Team management
  • Staff scheduling
  • Customer relations
  • Communication skills
  • Problem-solving

Accomplishments

Manager of the year 2024 and 2023

Languages

English
Full Professional

Certification

ServSafe Certified until 2028

References

References available upon request.

Timeline

Assembly Line Worker

Jabil
05.2023 - 06.2024

Manager

Einstein Bagels
01.2020 - 06.2025

Some College (No Degree) - Business Management

Howard University

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