April Hoskins
Decatur
Summary
- Over ten years of exceptional customer service experience.
- Well-organized and highly efficient working in a multitasking dynamic environment
- Superior communication skills in dealing with customers, coworkers, and employers
- Quick learner, eager to further my customer service knowledge and skills
- Meticulous worker, attentive to quality and details
- Responsible, effective, and flexible
- Work well under pressure as part of a team Authorized to work in the US for any employer
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Director
SoulShine Schools
12.2022 - Current
- Ensuring a safe environment. Assisting all rooms with support when needed. Making sure teachers n parents are adherence to Soulshine rules n regulations. Conducting tours for parents that show interest in enrolling their little ones.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Customer Service Representative
Sykes Enterprises, Incorporated
08.2021 - 12.2022
- Servicing customer accounts with Capital One. Assisting with helping customer to understand balances and interest rates. Putting in claims for fraud and disputes on behalf of the customer. Addressing any issues or concerns that a customer may have concerning their account.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Teacher
La Petite Academy
02.2018 - 10.2020
- Supported the development of infant 6weeks to 18 months supervised and guided children in a safe organized environment. Planned and executed weekly lesson plans.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Assistant Manager
This Is It! BBQ and Seafood
11.2008 - 08.2018
- In charge of overall management, to include effective analyzing marketing forecast, prospect generation, and customer satisfaction. Responsible for hiring and termination of employees. Excited LTO appropriate in making sure the residual effects is increased in sales. Acted as training coordinator and team builder.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
College Degree - Early Childhood Education
Georgia Piedmont Technical College
Clarkston, GA09.2020
Skills
- Office Management
- Organizational Skills
- Curriculum development
- Administrative experience
- Hospitality
- Office management
- Time Management
- Microsoft Word
- Account management
- Customer service
- Behavior Management
- Communication skills
- Strategic planning
- Staff development
- Task delegation
- Organizational skills
- Problem-solving
- Multitasking
- Documentation and reporting
- Scheduling and coordinating
- Managing operations and efficiency
Certification
- Teaching Certification Present TCC
- First Aid Certification 2023-06 to 2025-06
Timeline
Assistant Director
SoulShine Schools
12.2022 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
08.2021 - 12.2022
Lead Teacher
La Petite Academy
02.2018 - 10.2020
Assistant Manager
This Is It! BBQ and Seafood
11.2008 - 08.2018
College Degree - Early Childhood Education
Georgia Piedmont Technical College
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