Summary
Overview
Work History
Education
Skills
Timeline
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April Hudson

Box Springs

Summary

Dynamic customer service professional with extensive experience at Arise Virtual Solutions Inc. Skilled in CRM software and conflict resolution, I excel at enhancing customer satisfaction and efficiently managing accounts. Proven ability to collaborate across teams to resolve complex issues, ensuring seamless service delivery and fostering strong client relationships.

Overview

7
7
years of professional experience

Work History

CSR

Arise Virtual Solutions Inc.
Box Springs
01.2022 - Current
  • Gathered feedback from customers regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Documented all conversations with customers in CRM software according to company standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated job knowledge by participating in educational opportunities.

Home Health Caregiver

Comfort Keepers
Columbus
03.2020 - 08.2022
  • Documented patient status and reported changes in care needs.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped client with medication self-administration.
  • Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Tracked and reported clients' progress based on observations and conversations.

Front Desk Receptionist

Columbus Pain Center
Columbus
02.2018 - 05.2020
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Responded to customer inquiries via phone, email, and in person.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled sensitive information in a confidential manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Compiled and prepared reports and documents as requested.
  • Scheduled and confirmed appointments for clients and staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

High School Diploma -

Tri-County High School
Buena Vista, GA
05-2003

Skills

  • Customer service
  • CRM software
  • Account management
  • Payment processing
  • Data entry
  • Conflict resolution

Timeline

CSR

Arise Virtual Solutions Inc.
01.2022 - Current

Home Health Caregiver

Comfort Keepers
03.2020 - 08.2022

Front Desk Receptionist

Columbus Pain Center
02.2018 - 05.2020

High School Diploma -

Tri-County High School

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April Hudson