April Johnson
Grovetown
Summary
A resourceful and dedicated technology professional experienced in performing executive and technical duties tailored to specific departmental needs. Demonstrates knowledge in customer services, sales, and analytical skills. Proficient in attention-to-detail, accuracy, de-conflicting priorities and training, according to established policies. Recognized for outstanding performance and professionalism.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Clerk
United States Post Office
10.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Sales Agent / Customer Service
WOW! Internet and Cable
10.2019 - 09.2022
- -Take calls, make outbound calls. Regarding Internet and Cable.
- -Enter, update, and maintain daily activity and prospect information on customers account.
- -Identify customer needs by reviewing account information and conducting needs such as upgrading services, fixing accounts, etc.
- -Exceeded monthly sales goals.
- -Handle customer situations by making appropriate decisions for customers and company.
- -Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Customer Service Representative / Connected Vehical Toyota-Lexus
Sirius XM
02.2018 - 09.2019
- -Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- -Connect customers to their car.
- -Recommended products and services to members and educated customers about relevant offerings.
- -Coordinated with team members to reach sales targets by supporting complete sales cycle.
- -Completed paperwork associated with merchandise, price adjustments, customer returns.
Customer Service Cashier / Jewelry Associates
Walmart Super Center
06.2015 - 12.2018
- -Helped market products to existing and new customers through special promotions and suggestive selling techniques.
- -Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
- -Backed up store team members with restocking, merchandising, and cleaning work.
- -Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems.
- -Placed customer merchandise orders to fulfill requests and resolve service issues.
- -Checked lot regularly for trash and any problems negatively impacting professional property appearance.
Education
High School Diploma -
Cross Creek High School
Augusta, Ga05.2014
Business Administration
Paine College
01.2016
Marketing Management
Atlanta Tech
08.2025
Skills
- Process Improvement, Sales
- Data Analysis, Quality, Assurance Standards
- Customer Service, Process Coordination
- Business development, Building report on customer
- Organization, Problem Resolution, Data Entry
- Teamwork, Database Maintenance, MS Office
- Networking, Research, Adaptability
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Administrative support
Timeline
Clerk
United States Post Office
10.2022 - Current
Sales Agent / Customer Service
WOW! Internet and Cable
10.2019 - 09.2022
Customer Service Representative / Connected Vehical Toyota-Lexus
Sirius XM
02.2018 - 09.2019
Customer Service Cashier / Jewelry Associates
Walmart Super Center
06.2015 - 12.2018
High School Diploma -
Cross Creek High School
Business Administration
Paine College
Marketing Management
Atlanta Tech
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