April Johnson
Tennille,GA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Baymont By Wyndham Dublin. Proven track record in enhancing guest satisfaction and operational efficiency through effective problem-solving and employee training. Skilled in contract management and multitasking, consistently achieving positive outcomes and fostering a collaborative work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Baymont By Wyndham Dublin
12.2023 - Current
- Assisted in managing daily operations, ensuring compliance with brand standards and guest satisfaction.
- Collaborated with front desk team to streamline check-in and checkout processes, enhancing guest experience.
- Coordinated staff training sessions, improving service delivery and operational efficiency.
- Implemented inventory control measures, reducing waste and maintaining stock accuracy.
- Supported budget management efforts by monitoring expenses and identifying cost-saving opportunities.
- Resolved guest complaints effectively, contributing to positive reviews and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Veterinary Assistant
Smalley's Animal Hospital
11.2020 - 08.2023
- Assisted veterinarians in performing examinations and procedures on various animals.
- Prepared and administered medications and vaccines as directed by veterinary staff.
- Maintained accurate medical records, ensuring compliance with regulatory standards.
- Educated clients on pet care, nutrition, and preventive health measures.
- Monitored animal behavior and vital signs during examinations and treatments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
Plumber/Pipefitter
Federal Correctional Complex Coleman
04.2013 - 02.2019
- Installed and repaired plumbing systems, ensuring compliance with local codes and safety regulations.
- Collaborated with contractors to design efficient piping layouts for residential and commercial projects.
- Diagnosed plumbing issues using advanced troubleshooting techniques, enhancing repair accuracy and efficiency.
- Trained junior plumbers in best practices for installation, maintenance, and safety standards.
- Installed water heaters, sump pumps, faucets, toilets, sinks, and other fixtures with precision for long-lasting functionality and minimal repairs needed.
Office Manager
Central GA Towing & Auto Salvage
01.1996 - 08.2010
- Coordinated scheduling and communication for tow truck drivers.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Assisted in onboarding new staff by providing training on safty protocols and on call services
- payroll.
- Maintained accurate records of employee attendance and leave requests for HR compliance.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed accounts payable/receivable
- W
Education
High School Diploma -
Johnson County High School
Wrightsville, GA05-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Employee scheduling
- Contract management
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Reporting and documenting
- Multitasking Abilities
- Problem resolution
- Computer skills
- Hiring and training
Timeline
Assistant Manager
Baymont By Wyndham Dublin
12.2023 - Current
Veterinary Assistant
Smalley's Animal Hospital
11.2020 - 08.2023
Plumber/Pipefitter
Federal Correctional Complex Coleman
04.2013 - 02.2019
Office Manager
Central GA Towing & Auto Salvage
01.1996 - 08.2010
High School Diploma -
Johnson County High School