Summary
Overview
Work History
Education
Skills
References
Skills Qualifications Classes Taken
Timeline
Generic

April Jones

Covington

Summary

To get hired and use the knowledge that I have acquired by putting forth multiple efforts. I would utilize the experience gained to further myself with the position and continue to put years of hard work in leadership, commitment and responsibility.

Highly motivated, energetic criminal justice graduate with a strong work ethic. Meets challenges head on; works well under stressful situations and in a fast paced setting. Maintains excellent research, time management and problem assessment/resolution skills.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

22
22
years of professional experience

Work History

Smart Financing/APPLIANCE REPAIR REPRESENTATIVE

TEKsystems/ Alabama Power
Birmingham
09.2023 - Current
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Coordinated with technicians regarding customer service requests, providing updates as needed.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Manager

Metro by Tmobile
Birmingham
01.2018 - Current
  • Customer service in person and via telephone
  • Sold cellular devices and accessories
  • Troubleshoot cellular devices
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.

Sales Expert

Ashley's Furniture
Birmingham
03.2022 - 09.2023
  • Attended industry conferences, seminars, and trade shows to stay up-to-date on the latest trends in the field.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Warehouse/Production Worker

Dedicated Personnel (Buffalo Rock)
01.2018 - 01.2019

FIS Call Center
01.2016 - 01.2018
  • Answered inbound calls
  • Provided information to clients dealing with their credit or debit card
  • Canceled/replaced cards
  • Filed disputes gave balances
  • Updated addresses
  • Made sure all informations was correct
  • Noted within account on what was changed or inquired about the account

Manager

AJ One Stop Marathon Convenience Store
01.2014 - 01.2018
  • Opened store for shift
  • Placed orders to vendors, checked in orders received and paid vendors
  • Checked inventory
  • Answered phone/faxed paperwork
  • Cashier duties, counted money before shift and at end of shift
  • Maintained store appearance

Receptionist

Dr. Singh
01.2013 - 01.2014
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Direct visitors by maintaining employee and department directories; giving instructions
  • Made appointments, contacted parties about appointments
  • Took co payments, made sure insurance was up to date
  • Filed paperwork

Private Nursing Care
01.2009 - 01.2013
  • Light house cleaning, dressing, supervised baths, prepared meals
  • Took to doctor appointments
  • Did grocery shopping and general errands

Resident Care Specialist

Warren Manor Nursing Home Rehab and Rehabilitation
Selma
01.2006 - 01.2009
  • Front desk assistant
  • Assist residents with their daily living activities
  • Prepare and serve meals to residents
  • Help residents with their laundry as needed

Certified Nurse Assistant

Park Place Nursing Home Rehab and Rehabilitation
Selma
01.2005 - 01.2006
  • Assist residents with their daily living activities
  • Prepare and serve meals to residents
  • Help residents with their laundry as needed

Cashier

Wal-Mart
Selma
01.2003 - 01.2004
  • Greet customers as they enter the store
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Resolve customer complaints over the phone and in person

Education

Bachelor of Science - Criminal Justice

Capella University
Minneapolis, MN
12.2011

Associate of Applied Science - Criminal Justice

ITT Technical Institute
Indianapolis, IN
05.2002

High School -

Francis Marion High

Skills

  • Microsoft Office Suite: Word
  • Microsoft Office Suite: Excel
  • Microsoft Office Suite: PowerPoint
  • Courts and the Criminal Justice System
  • Emergency Procedures
  • Correctional Procedures
  • Problem Solving Techniques
  • Criminal Justice Organizations and Administrations
  • Criminal Investigation
  • Interviewing and Interrogation
  • Criminal Law
  • Issues in Law Enforcement

References

  • Derrick Dye, Birmingham, AL, 35211, 1-205-760-8685
  • Wendell Oliver, Selma, AL, 36701, 1-334-349-8331
  • Jason Little, Tuscaloosa, AL, 35401, 1-205-463-7689

Skills Qualifications Classes Taken

  • Microsoft Office Suite: Word, Excel, and PowerPoint
  • Courts and the Criminal Justice System
  • Emergency Procedures
  • Correctional Procedures
  • Problem Solving Techniques
  • Criminal Justice Organizations and Administrations
  • Criminal Investigation
  • Interviewing and Interrogation
  • Criminal Law
  • Issues in Law Enforcement

Timeline

Smart Financing/APPLIANCE REPAIR REPRESENTATIVE

TEKsystems/ Alabama Power
09.2023 - Current

Sales Expert

Ashley's Furniture
03.2022 - 09.2023

Manager

Metro by Tmobile
01.2018 - Current

Warehouse/Production Worker

Dedicated Personnel (Buffalo Rock)
01.2018 - 01.2019

FIS Call Center
01.2016 - 01.2018

Manager

AJ One Stop Marathon Convenience Store
01.2014 - 01.2018

Receptionist

Dr. Singh
01.2013 - 01.2014

Private Nursing Care
01.2009 - 01.2013

Resident Care Specialist

Warren Manor Nursing Home Rehab and Rehabilitation
01.2006 - 01.2009

Certified Nurse Assistant

Park Place Nursing Home Rehab and Rehabilitation
01.2005 - 01.2006

Cashier

Wal-Mart
01.2003 - 01.2004

Bachelor of Science - Criminal Justice

Capella University

Associate of Applied Science - Criminal Justice

ITT Technical Institute

High School -

Francis Marion High
April Jones