April Lewis
Oxford
Summary
Dynamic professional with a proven track record at Summit Fire & Security, adept in dispatch coordination and customer service. Excelled in high-stress management and conflict resolution, enhancing customer satisfaction and team collaboration. Skilled in route planning and active listening, I significantly contributed to operational efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Dispatcher
Summit Fire & Security
12.2022 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Provided customers with information on fire extinguisher services and products of suppression systems. And all services.
- Worked from home, and kept up with incoming calls in a timely matter.
Customer Service Supervisor
Homecraft Gutters
05.2020 - 12.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Associate Supervisor
Bealls Outlet
10.2016 - 02.2020
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Education
High School Diploma - 12 Years
Alpha Omega
Covington, GA12.2010
Skills
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Stress tolerance
- Time management
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Route navigation
- Verbal and written communication
- Map reading
- Microsoft office
- Inbound call management
Timeline
Dispatcher
Summit Fire & Security
12.2022 - 01.2025
Customer Service Supervisor
Homecraft Gutters
05.2020 - 12.2022
Sales Associate Supervisor
Bealls Outlet
10.2016 - 02.2020
High School Diploma - 12 Years
Alpha Omega
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