April Mozone
Savannah
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Patient Service Representative
Fyzical Therapy and Balance Center
05.2024 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
Medical Assistant
Southcoast Pediatrics
05.2023 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Pharmacy Representative (Remote)
SelectQuote
08.2020 - 02.2023
- Assisted pharmacists with medication compounding tasks, adhering to strict quality control standards.
- Contributed to continuous improvement initiatives within the pharmacy, identifying areas for process optimization and implementing effective solutions.
- Served as a key liaison between the pharmacy team and medical professionals, contributing to coordinated patient care efforts.
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
- Resolved insurance claim issues promptly, facilitating seamless coverage for patients'' medications.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
Medical Assistant
Augusta Pediatric Associates
12.2018 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Aiken Urgent Care
04.2018 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Southside Pediatrics
09.2014 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Patient Service Representative
Doctors Care Urgent Care
06.2012 - 08.2014
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Phlebotomist
Southeastern Pathology Associates (SEPA)
09.2011 - 05.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Phlebotomist
Aiken Regional Medical Centers
01.2011 - 04.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
No Degree - Medical Assistant
Virginia College
Augusta, GA09-2011
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Direct patient care
- Phlebotomy
- Electronic medical records
- Electronic health records
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Package Handler
FedEx
10.2024 - Current
Patient Service Representative
Fyzical Therapy and Balance Center
05.2024 - 10.2024
Medical Assistant
Southcoast Pediatrics
05.2023 - 01.2024
Pharmacy Representative (Remote)
SelectQuote
08.2020 - 02.2023
Medical Assistant
Augusta Pediatric Associates
12.2018 - 05.2020
Medical Assistant
Aiken Urgent Care
04.2018 - 10.2018
Medical Assistant
Southside Pediatrics
09.2014 - 09.2018
Patient Service Representative
Doctors Care Urgent Care
06.2012 - 08.2014
Phlebotomist
Southeastern Pathology Associates (SEPA)
09.2011 - 05.2012
Phlebotomist
Aiken Regional Medical Centers
01.2011 - 04.2012
No Degree - Medical Assistant
Virginia College
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