APRIL PARRA

• Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Proposed or approved modifications to project plans.
• Verified each completed room against standard plans to maintain consistency.
• Reviewed financial statements regularly to identify cost savings opportunities within the department.
• Reviewed completed work to verify consistency, quality, and conformance.
• Prepared work schedules for associates to promote proper staffing levels.
• Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
• Recruited and trained new employees to meet job requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Analyzed business performance data and forecasted business results for upper management.
• Created and managed budgets for travel, training, and team-building activities.
• Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
• Practiced safe work habits and wore protective safety equipment.
• Created weekly schedules for housekeeping staff members based on projected occupancy levels.

• Assisted in the recruitment process by interviewing candidates for open positions within the department.
• Coordinated repairs or replacements of damaged furniture or fixtures within the hotel.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
• Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
• Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Reviewed financial statements regularly to identify cost savings opportunities within the department.

• Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Delegated work to staff, setting priorities and goals.
• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Verified each completed room against standard plans to maintain consistency.
• Enforced rules and regulations set forth by management regarding health, safety and security policies.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Operational Oversight: Ensuring smooth daily operations, adherence to company policies, and achieving performance targets.
Financial Management: Managing budgets, tracking revenue and expenses, and ensuring profitability. Employee management: hiring, training, coaching, and motivating employees, as well as addressing performance issues.
Sales and Business Development: Setting sales targets, developing strategies to increase sales, and identifying opportunities for growth.
Customer Service: Addressing customer issues and ensuring a positive customer experience.
Reporting: Regularly reporting on performance and issues to senior management.