APRIL ROCHE
Hampton
Summary
Experienced hospitality professional specializing in front desk support and financial oversight. Demonstrates strong skills in Opera PMS and Open Dental, ensuring outstanding guest satisfaction while managing multiple tasks efficiently in dynamic environments.
Overview
3
3
years of professional experience
Work History
Administrative Support Associate
North American Dental Group
Atlanta
05.2023 - 11.2025
- Delivered front desk support in high-volume setting through efficient scheduling and patient coordination.
- Managed payments while maintaining accurate records to ensure financial integrity.
- Utilized dual monitors to streamline operations across multiple systems.
- Worked with Open Dental to manage patient records, scheduling, and office workflows.
- Followed sanitation and safety protocols to maintain a clean work environment.
Front Desk Agent
Holiday Inn Express Fayetteville
Fayetteville
11.2022 - 04.2023
- Greeted guests and managed check in and check out processes while ensuring a welcoming experience
- Handled reservations, room assignments, and guest inquiries in a fast paced environment
- Processed payments and resolved guest concerns professionally and efficiently
- Handled reservations and inquiries via phone and email promptly.
- Followed sanitation and safety protocols to maintain a clean work environment.
- Experienced with enterprise reservation and property management software including OPERA PMS.
Education
Associate in Electronics Engineering Technology - Cyber Security
Southern Crescent Technical College
McDonough, GA05-2026
Skills
- Data Entry
- Customer Service
- CompTIA Coursework
- Payment Processing
- Microsoft Office Suite
- Calendar Management
- Problem Solving
- Open Dental
- OPERA PMS
- Technical Support Basics
Affiliations
- Student Support Volunteer -Atlanta , Ga (2025-Present)
- Short Term Rental Support - Atlanta , Ga (2024-2026)
Timeline
Administrative Support Associate
North American Dental Group
05.2023 - 11.2025
Front Desk Agent
Holiday Inn Express Fayetteville
11.2022 - 04.2023
Associate in Electronics Engineering Technology - Cyber Security
Southern Crescent Technical College