April Smith
Decatur
Summary
Dynamic Center Manager with a proven track record in the plasma industry, excelling in team development and operational efficiency. Expert in training and mentoring staff, enhancing service delivery, and implementing data-driven improvements. Committed to fostering a culture of excellence while ensuring compliance with safety standards and optimizing resource allocation for financial stability. I'm a strong leader with solid background in managing operations and driving team performance. Successfully led initiatives to improve service quality and staff efficiency. Demonstrated leadership in fostering collaborative environments and addressing evolving needs.
Overview
20
20
years of professional experience
Work History
Center Director
Octapharma Plasma
11.2007 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed staff recruitment, training, and performance evaluations for optimal team efficiency.
- Developed and implemented operational policies to enhance service delivery and patient care.
- Analyzed data trends to drive improvements in plasma collection processes and donor experience.
- Fostered a culture of excellence through mentorship and professional development initiatives for staff.
- Evaluated operational performance metrics to identify areas for improvement and implement corrective actions.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Managed center budget for optimal resource allocation and financial stability.
- Improved staff efficiency with comprehensive training modules on child development and classroom management.
Mobile Unit Phlebotomist
Florida Georgia Blood Alliance
06.2006 - 11.2007
- Collected blood samples using venipuncture and techniques, ensuring patient comfort and safety.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Maintained accurate records of donations and processed information in electronic health systems.
- Educated donors on procedures, eligibility requirements, and post-donation care to enhance donor experience.
- Implemented infection control protocols, ensuring compliance with health regulations and best practices.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Education
Medical Assistant Diploma - Medical Assistant
Advanced Career Training
Jacksonville, Florida01-2006
High School Diploma -
First Coast High School
Jacksonville, Florida05-2003
Skills
- Program promotion
- Training and mentoring
- Team building
- Space organization
- Training and coaching
- Team development
- Facility management
- Staff evaluations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Center Director
Octapharma Plasma
11.2007 - Current
Mobile Unit Phlebotomist
Florida Georgia Blood Alliance
06.2006 - 11.2007
Medical Assistant Diploma - Medical Assistant
Advanced Career Training
High School Diploma -
First Coast High School