Summary
Overview
Work History
Education
Skills
Timeline
Generic

April South

Dallas,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Administrative Assistant- Remote

Pingeton Senior Care and Wellness
10.2022 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.

CNA/CMA

Brickmont Assisted Living
11.2019 - 10.2021
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported needs of 12 residents under long-term care.

Cashier/Stocker

Bath & Body Works
07.2019 - 10.2020
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained effective team member communication.

CNA

Hamilton Trace
02.2017 - 05.2019
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.

CNA

Liberty Village
09.2015 - 08.2017
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Cashier

Discount Tobacco
11.2013 - 04.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.

CNA

The Waters of Muncie
02.2009 - 07.2012
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Medical Billing And Coding

University of Phoenix
Tempe, AZ
02-2024

High School Diploma -

Muncie SouthSide Highschool
Muncie, IN
06-2004

Skills

  • Filing
  • Scheduling
  • Clerical support
  • Calendar management
  • Medical billing
  • End-of-life care
  • Patient advocacy
  • Compassionate communication
  • Feeding assistance
  • Maintaining confidentiality
  • HIPAA compliance
  • Patient care
  • Flexibility and adaptability
  • Compassion and empathy
  • Customer service excellence

Timeline

Administrative Assistant- Remote

Pingeton Senior Care and Wellness
10.2022 - 01.2024

CNA/CMA

Brickmont Assisted Living
11.2019 - 10.2021

Cashier/Stocker

Bath & Body Works
07.2019 - 10.2020

CNA

Hamilton Trace
02.2017 - 05.2019

CNA

Liberty Village
09.2015 - 08.2017

Cashier

Discount Tobacco
11.2013 - 04.2015

CNA

The Waters of Muncie
02.2009 - 07.2012

Medical Billing And Coding

University of Phoenix

High School Diploma -

Muncie SouthSide Highschool

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April South