Ardonus Perkins

• Provide a structured, stable, and supportive environment focused on safety and development
• Ensure educational progress including school attendance, academic performance, and graduation readiness
• Teach and reinforce life skills such as responsibility, communication, and accountability
• Support youth in achieving long-term goals including high school completion and post-graduation planning
• Mentor children through behavioral, emotional, and developmental challenges

Key Impact:

• Foster consistency and structure that supports academic success and graduation readiness
• Promote positive developmental outcomes through stable guidance and mentorship

Project Analyst

Fiserv
2019– 2022

• Manage 8–12 concurrent projects, including long-term initiatives across multiple business units
• Utilize SMS and Clarity systems for project documentation, tracking, and reporting
• Track billable project hours in Clarity to support financial and operational reporting
• Manage multiple ATM, Branch, and Merchant platforms supporting operational execution
• Conduct weekly client deconversions and migrations needed for system updates and transitions
• Perform detailed data entry, validation, and reporting with high accuracy and attention to detail
• Collaborate with cross-functional teams to ensure timely completion of deliverables
• Selected as part of a designated team responsible for developing policies and procedures for merchant installation processes, including scanning product implementation

Key Impact:

• Improved operational consistency through standardized procedures and system tracking
• Supported successful client migrations and deconversions with minimal disruption
• Recognized for managing multiple systems, priorities, and deadlines with accuracy

Fiserv
2011– 2019

• Managed high-volume call environment averaging ~50-70 calls per day
• Maintained ~90% accuracy and resolution rate within assigned responsibilities
• Resolved customer inquiries related to accounts, billing, and technical issues
• Documented all interactions accurately in CRM systems
• Delivered high-quality customer service in a fast-paced environment

Key Impact:

• Recognized for strong customer service and effective issue resolution
• Promoted to Project Analyst based on performance, accuracy, and reliability