Ardra R. Truitt
Vantage Pointe Staffing Solutions (Ga. Dept. of Transportation)
Decatur
30
years of professional experience
More than 10 years of customer service experience. Committed to exceptional customer service. Hard working, able to multi-task effectively. Proven ability to lead effective teams. Results-oriented and solution-focused individual. Outstanding training, leadership, and communication skills.
Work History
Account Specialist
15 Years 6 Months- Managed accounts and provided support to ensure compliance with state transportation regulations.
- Facilitated communication between stakeholders to streamline project updates and resolve issues efficiently.
- Analyzed customer needs and developed tailored solutions to enhance service delivery and satisfaction.
- Coordinated data collection processes for reporting, ensuring accuracy in performance metrics and compliance documentation.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Accounting Specialist
18 Years 10 Months- Assist in managing contracts for the State of Georgia on a weekly, bi-weekly, and monthly basis according to the projects.
- Enters voucher information for payments on escrow accounts; post all payments to ledger according the project and contractor.
- Aid in closing out project ledgers and setting-up new projects in PeopleSoft FN.
- Reviews source documents such as purchase orders, vouchers, invoices and requisitions.
- Process purchase orders and vouchers using PeopleSoft FN.
Account Manager
7 Years 6 Months- Responsible for minimum annual quota dependent upon territory assignment.
- Answer inbound calls and place outbound calls relating to local and long distance service for AT & T Clients.
- Assist customer with billing and interruption letter inquiries.
- Gathers necessary information to document and resolve customer problems, maintaining telephone call statistics.
- Maintain customer records by updating account information.
- Maintain current customer contracts accurately and in a confidential manner.
- Assists customers on all issues, answers questions, offers solutions, and researches issues in a timely and positive manner.
- Mentor and train new hires.
- Maintain a monthly QA Score of 90% or greater.
Customer Care Professional
2 Years- Resolve customers' billing questions and collection inquiries.
- Route customer calls to proper department for conflict resolution.
- Issue credit card authorization numbers for vendor purchases.
- Provide loss/system credit card report data to appropriate banks.
- Train new hires.
Customer Service Representative
1 Year 2 Months- Researched and solved customer's operational problems.
- Expedited customer inquiries and followed up as needed.
- Resolved account problems within a timely manner.
- Maintained department's database, creating, updating, and generating reports.
- Provided excellent customer service to internal and external customers.
Education
High School Diploma
Skills
Customer relationship development
Document management
Microsoft office proficiency
Attention to detail
Account management
Processing payments
Timeline
Account Specialist
Georgia Department of Transportation
02.2011 - CurrentRead More
Accounting Specialist
Vantage Pointe Staffing Solutions (Ga. Dept. of Transportation)
10.2007 - CurrentRead More
Account Manager
NCO
09.1999 - 03.2007Read More
Customer Care Professional
InterServ/IQI
09.1997 - 09.1999Read More
Customer Service Representative
Wachovia Corporation
06.1996 - 08.1997Read More
Avondale High School of Arts
High School Diploma
Read More