Areleischier Holloway
Columbus
Summary
Strives to go over and beyond for customer needs. Goal-oriented with ambition to meet the needs for customers. Effective leadership, able to motivate team members, ensuring standards are met.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
03.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TSYS
07.2019 - 02.2022
- Receive Inbound calls
- Route calls to correct department
- Process payment
- Advise customers of the requested Credit Card Account info
- Work in a timely manner to resolve a resolution for account holder
- Document per call
- Multi-line phone
Fuel Clerk
Kroger
01.2015 - 01.2016
- Assist at gas pump
- Run Lottery
- Collect customer payments
- Stocking
- General Cleaning
Customer Service Specialists II
Aflac
01.2012 - 01.2015
- Received Incoming Calls
- Processed payments using pay courier system
- Transferred calls to the correct department
- Advise policy holder’s information about denial/ approval decision
Education
Harris County High School/ Columbus Technical College
Associate of Applied Science - Allied Health Assistance
Columbus Technical College
Columbus, GA06-2011
Skills
- Microsoft/Powerpoint
- Detail Oriented
- Great Communication Skills
- Health Science/ Allied Health Cert
- Team oriented/Team Player
- Received Incoming Calls
Certification
CPR certified
Timeline
Customer Service Representative
The Home Depot Inc
03.2022 - 07.2024
Customer Service Representative
TSYS
07.2019 - 02.2022
Fuel Clerk
Kroger
01.2015 - 01.2016
Customer Service Specialists II
Aflac
01.2012 - 01.2015
Harris County High School/ Columbus Technical College
Associate of Applied Science - Allied Health Assistance
Columbus Technical College
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