Areola Dyson
Buford
Summary
To obtain a position that will enable me to use my strong customer service and organizational skills, educational background, and ability to build a rapport with people. I am currently looking for a part time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help advance efficiently and productively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Health Aid
03.2021 - 07.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume of incoming calls, ensuring timely responses and exceptional service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
Substitute School Secretary/Data Entry Clerk
Dyersburg City School District
08.2020 - 05.2025
- Assisted with daily administrative tasks, ensuring smooth office operations.
- Managed incoming calls and inquiries, directing them to appropriate staff members.
- Maintained student records and files, ensuring accuracy and confidentiality.
- Supported scheduling of appointments and meetings for school personnel.
- Utilized school database systems for record-keeping and data entry tasks.
- Adapted quickly to new software tools to streamline administrative processes.
- Enhanced office efficiency by managing and organizing confidential records, documents, and files.
- Handled sensitive situations professionally by maintaining confidentiality at all times when dealing with personal information about students or staff members.
- Assisted in maintaining a safe and welcoming environment for students, staff, and visitors through diligent front desk management.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Associate of Applied Science - Massage Therapy
High-Tech Institute
Nashville, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Clerical support
- Building rapport
- Information security
- Professional telephone demeanor
- Computer proficiency
- Conflict resolution
- Documentation
- Complaint resolution
Timeline
Customer Service Representative
Home Health Aid
03.2021 - 07.2025
Substitute School Secretary/Data Entry Clerk
Dyersburg City School District
08.2020 - 05.2025
Associate of Applied Science - Massage Therapy
High-Tech Institute
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