Ariadne Joseph
Grayson
Summary
Resourceful, customer-focused professional with broad-based experience as a Technical Support Specialist and Inside Sales Representative. Displaying in those roles, comprehensive knowledge in providing customer care, developing customer support processes meeting and exceeding required sales targets, improving customer retention and new business, with a focus on client relationship building. Exceptionally talented in developing strategies to secure property deals to ensure that the dynamic needs of the client are met profoundly. Documented success in getting over 3 million in properties sold.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Technical Support ll
ADT Security
03.2024 - Current
- Diagnosing and resolving issues using structured workflows and troubleshooting steps.
- Communicating effectively with customers to explain complex problems and solutions.
- Managing customer interactions, including de-escalation and issue resolution.
- Utilizing various systems to navigate technical challenges and document solutions.
- Customer Interaction & De-escalation: Providing excellent customer service, managing expectations, and calming frustrated customers are all key skills in tech support.
- Adaptability & Continuous Improvement: Adjusting to new technologies and processes while embracing feedback ensures you stay effective in a fast-paced environment.
Inside Sales Representative
Angi
04.2023 - 02.2024
- Outreach and Cold Calling making a high volume of outbound calls to service providers nationwide to discuss Angi's products and services.
- Needs Analysis and Solution Selling, understanding the specific needs of service providers and tailoring Angi's advertising or lead generation solutions to meet those needs.
- Negotiation and Trust Building, overcoming objections, negotiating advertising solutions, and building trust with service providers.
- Sales Target Achievement, meeting and exceeding required sales targets for either Angi Leads or Angi Ads.
- Research and Data Management, researching service providers using various resources and managing their information.
Lead Customer Relationship Specialist
Nile Valley Investment Properties
01.2018 - 04.2023
- Worked with lenders, sellers, and title companies to assist buyers in acquiring properties.
- Maintained customer satisfaction with forward-thinking strategies to address customer needs and resolve concerns.
- Used CRM to keep records of customer interactions, customer accounts, sales opportunities, and leads.
- Managed the company's social media marketing and advertising.
- Cold calling
- Lead generation
- Spoke with investors and conveyed property information with the goal of selling the property.
- Recommended lenders to customers, thoroughly explaining details and processes.
- Maintained up-to-date knowledge of housing market changes and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services, lead onboarding and weekly strategy session.
Education
Associate Degree - Business Administration, Project Management and operations
Gwinnett Technical College
Lawrenceville, GA05.2026
NetSuite Certified Administrator -
NetSuite
Online 08.2025
Tax Preparation Certification -
H&R Block
H&R Block01.2010
High School Diploma -
John Ehret High School
Marrero, LA05.2001
Skills
- Client acquisition
- Relationship building
- Sales target achievement
- Market analysis
- Sales strategy development
- Customer service excellence
- Microsoft Office proficiency
- Issue resolution
- Client education
- Feedback management
Certification
Life Insurance License
Timeline
Customer Technical Support ll
ADT Security
03.2024 - Current
Inside Sales Representative
Angi
04.2023 - 02.2024
Lead Customer Relationship Specialist
Nile Valley Investment Properties
01.2018 - 04.2023
Associate Degree - Business Administration, Project Management and operations
Gwinnett Technical College
NetSuite Certified Administrator -
NetSuite
Tax Preparation Certification -
H&R Block
High School Diploma -
John Ehret High School
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