Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Arian Ematullo

Atlanta

Summary

Dynamic hospitality professional with a strong work ethic and effective problem-solving skills, previously at Plaza Security. Proven track record in enhancing guest experiences and maintaining safety procedures. Adept at providing exceptional customer service and fostering inclusivity, consistently exceeding expectations in all aspects of concierge and guest services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concierge

Plaza Security
06.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Security Officer

IPS
08.2022 - 08.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Entertainment

Stone Mountain High School
09.2021 - 08.2022
  • Enhanced guest experience by providing exceptional service and engaging entertainment options.
  • Increased online readership by consistently producing fresh, compelling content on entertainment industry trends and news.
  • Managed entertainment schedule and programming to minimize conflict and delays.

Education

High School Diploma - Automotive Engineering

Atlanta Technical College
Atlanta, GA

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Guest services
  • Hospitality
  • Guest experiences
  • Maintaining composure
  • Safety procedures
  • Cash handling

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Communication Skills

Certification

  • Chrome book repair ACCER

Languages

Arabic
Native or Bilingual

Timeline

Concierge

Plaza Security
06.2024 - Current

Security Officer

IPS
08.2022 - 08.2023

Entertainment

Stone Mountain High School
09.2021 - 08.2022

High School Diploma - Automotive Engineering

Atlanta Technical College

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Arian Ematullo