Ariana Capo
Cartersville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
The Sterling Group
03.2023 - Current
- Responded to requests and scheduled appointments for property showings. Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs and wants.
- Assisted prospective tenants in application completion and other logistics to facilitate smooth and stress free application process.
- Verified applicant incomes and other required information before accepting lease applications.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Client Service Coordinator
Miami Veterinary Specialists
04.2015 - 02.2023
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored new hires on company policies and procedures, ensuring smooth integration into the team.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured accurate cash handling and reconciliation of all funds at the end of each shift.
Pharmacy Technician
CVS/caremark
02.2012 - 04.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
High School Diploma -
Miramar High School
3601 SW 89th Ave, Miramar, FL 3302506-2011
Skills
- CRM & Yardi Proficiency
- Customer service expertise
- Telephone and email etiquette
- Clear communication
- Creative problem solving
- Property management knowledge
- Dependable
- Computer Literate
- Energetic work attitude
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
The Sterling Group
03.2023 - Current
Client Service Coordinator
Miami Veterinary Specialists
04.2015 - 02.2023
Pharmacy Technician
CVS/caremark
02.2012 - 04.2015
High School Diploma -
Miramar High School
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