Ariana Rowland
Lawrenceville
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Manager
Bruster's Real Ice Cream
01.2025 - Current
- Oversaw daily operations, ensuring high standards of service and product quality.
- Trained and mentored staff, fostering a collaborative team environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bakery Clerk (Sales Associate)
Publix
08.2023 - 09.2025
- Provide exceptional customer service, including greeting customers, taking orders, and answering questions with a 'friends first' mindset.
- Sells products with the information needed to make product-related decisions.
- Finishes products, and maintains bakery trays and display cases. Follows sanitation and safety guidelines.
Team Member (Seasonal)
Chick fil A
12.2022 - 05.2023
- Working directly with customers to provide exceptional customer service.
- Ability to manage multiple tasks as a cashier, team member, and while waiting on tables.
- Established a strong work ethic.
- Trained new team members on operational procedures and customer engagement techniques, fostering a cohesive team environment.
Education
High School Diploma -
Hebron Christian Academy
Dacula, GA01.2025
Kinesiology
Hampton University
Hampton05-2029
Skills
- Customer service
- Time management
- Decision-making
- Leadership qualities
- Creativity and innovation
- Complex Problem-solving
Timeline
Manager
Bruster's Real Ice Cream
01.2025 - Current
Bakery Clerk (Sales Associate)
Publix
08.2023 - 09.2025
Team Member (Seasonal)
Chick fil A
12.2022 - 05.2023
High School Diploma -
Hebron Christian Academy
Kinesiology
Hampton University
Leadership & Activities
Varsity High School Volleyball (2021-2025), A5 Club Volleyball (2018-2024), Varsity High School Swim Team (2024-2025), Beta Club (2022-2025), Student Government Treasurer (2024-2025), Student Outreach Leader (2021-2025), National Council of Negro Women (2025-current), Yearbook (2025-current)
Community Service/Volunteer Experience
- Gwinnett County Youth Commissioner (2022- Present), Delta GEMS: Growing and Empowering Myself Successfully (2021- Present), Mentoring Program (2025- Present), Desk Work In Residence Hall (2025- 2026).