Ariana Talmadge
Lithia Springs
Summary
Detail-oriented and versatile professional with 3+ years of experience in administrative assistance, data entry, claims processing, and customer support. Proficient in navigating digital platforms to deliver efficient and accurate services across multiple industries. Passionate about maintaining client satisfaction, managing back-office operations, and staying organized while working independently in fast-paced environments. Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Uptown Dental
10.2023 - Current
- Handle patient scheduling, insurance verifications, and billing questions via phone and email.
- Maintain patient files, ensuring HIPAA-compliant documentation and recordkeeping.
- Provide administrative support to dental professionals and maintain digital forms and appointment logs.
- Monitor daily communications and respond to appointment requests in a timely and professional manner.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Inputted accurate patient insurance, billing, and payment information in [Software].
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Claims Support Specialist
Clarity Insurance Solutions
09.2022 - 09.2023
- Company Overview: (Contract)
- Reviewed and processed up to 50+ claims daily with attention to policy coverage, accuracy, and deadlines.
- Entered client information and claim details into secure databases with 99.8% accuracy.
- Communicated with policyholders to gather additional documentation and resolve issues efficiently.
- Collaborated with supervisors to ensure compliance with updated insurance regulations and standards.
- Followed up with customers on unresolved issues.
E-Commerce Support Agent
AE Retail
08.2021 - 08.2022
- Company Overview: (American Eagle)
- Provided chat and email support for online customers regarding orders, shipping, returns, and sizing inquiries.
- Managed back-end product inventory data and flagged technical issues on product pages.
- Tracked and escalated tickets using Zendesk; maintained daily satisfaction ratings above 95%.
- Processed exchanges and refunds through backend retail systems, ensuring customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
B.S. - Dental Hygiene
West Georgia Technical College
Douglasville, GA05-2028
High School Diploma -
New Manchester High School
Douglasville, GA05-2022
Skills
- Claims Adjudication & Processing
- Data Entry & Management
- CRM Systems
- Medical Billing & Insurance Verification
- HIPAA Compliance
- Virtual Assistance & Scheduling
- Document Verification & Indexing
- Inbound/Outbound Customer Support
- Email & Calendar Management
- Microsoft Office
- Google Workspace
- E-commerce Support
- Online Chat, Email, and Phone Support
- Time Tracking Tools
- Patient care
- Patient check-in
- Appointment scheduling
- Patient registration
- Strong organization
- Customer follow-up
- Multitasking and organization
- Customer service
Certification
- Certificate: Foundations of Remote Administrative Support, Coursera, 2024
- Workshop: Mastering Digital Communication for Remote Teams, LinkedIn Learning, 2024
References
References available upon request.
Timeline
Patient Services Coordinator
Uptown Dental
10.2023 - Current
Claims Support Specialist
Clarity Insurance Solutions
09.2022 - 09.2023
E-Commerce Support Agent
AE Retail
08.2021 - 08.2022
B.S. - Dental Hygiene
West Georgia Technical College
High School Diploma -
New Manchester High School
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