Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Washington

Lithonia,GA

Summary

Dynamic team leader with a proven track record at Woodbridge Corporation, excelling in team motivation and process improvement. Skilled in analytical problem-solving and mentoring, I streamlined workflows, enhancing efficiency and fostering a collaborative culture. Committed to achieving goals, I empowered team members to reach their full potential while maintaining high performance standards.


Overview

7
7
years of professional experience

Work History

Team Leader

Woodbridge Corporation
05.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Inventory Specialist/Team Leader

Seko Logistics
01.2021 - 08.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Optimized order fulfillment process, reducing time from order placement to shipment.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

Concierge Representative

TRC Staffing
09.2022 - 02.2023
  • Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
  • Streamlined front desk operations for improved efficiency and reduced wait times for guests.
  • Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
  • Collaborated with team members to ensure consistent delivery of exceptional customer service.
  • Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
  • Trained new concierge staff members on procedures, policies, and best practices in customer service.
  • Contributed to increased guest loyalty through personalized attention and tailored recommendations.

Sales Representative

Americas Car-mart
07.2018 - 12.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Education

High School Diploma -

Newton High Scool
Covington, GA

No Degree - Information Technology

DeVry University

Skills

  • Teamwork and collaboration

  • Analytical problem-solving

  • Attention to detail

  • Team motivation

  • People management

  • Work Planning and Prioritization

  • Coaching and mentoring

  • Analytical thinking

  • Leading team meetings

  • Safety

  • Process improvement

  • Coaching

  • Cash handling

  • Complaint resolution

  • Issue resolution

  • Customer service

  • Sales closing

  • Sales strategy development

  • Negotiation tactics

  • Upselling and cross selling

  • Software experience

  • Strong attention to detail with the ability to follow instructions accurately

  • Experience in pick/pack operations (RF scanner), shipping/receiving, inventory management, and quality control

  • General warehouse operations, assembly leadership, and team coordination

  • Excellent verbal and written communication skills

  • Dependable, proactive, and skilled in active listening

  • Proficient in Microsoft Office, data entry, and Excel

  • Certified to operate Pack Mule cart and Crown forklift POS system proficiency with sales, organization, and leadership experience

  • Invoice review, approval, and stakeholder management expertise

Timeline

Team Leader

Woodbridge Corporation
05.2023 - Current

Concierge Representative

TRC Staffing
09.2022 - 02.2023

Inventory Specialist/Team Leader

Seko Logistics
01.2021 - 08.2023

Sales Representative

Americas Car-mart
07.2018 - 12.2020

High School Diploma -

Newton High Scool

No Degree - Information Technology

DeVry University

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Ariana Washington