Aricie L. Jackson
Conyers
Summary
Diligent individual with proven leadership and organizational skills, seeking to apply abilities in the customer service industry. Resolute collaborator with demonstrated reliability, recognizing the importance of accuracy and dedication. Goal is to secure a position utilizing professional skills and qualifications effectively. Possesses over 10 years of experience in customer service industry, with productive and articulate telephone skills. Background includes integrating customer service skills and efficient forms of communication. Proficient in Microsoft Office and social media, with ability to quickly learn new concepts while retaining information.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
JP Morgan Chase
01.2019 - 01.2024
- Maintaining current customer relationships by providing the absolute best service
- Interacting with customers and understanding customer needs
- Product and account knowledge and the know how to get things accomplished
- Communication with company supervisors dealing with sales goals, ongoing specials; and daily duties
- Quick conflict resolution
- Always maintained excellent communication skills with the ability to manage multiple tasks at once
Cashier, Key Holder
Dollar General
01.2018 - 01.2019
- Reporting to and under the General Manager
- General Supervision of the store, including associates during Key shifts
- Ensuring efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service
- Maintaining a safe working environment and providing protection for company assets according to required procedures
- General cleaning duties to maintain curb appeal
Customer Service, Quality Alert Agent, Sales
Communication Solutions
01.2013 - 01.2019
- Advanced through promotions
- Identified customer's needs through inbound calls
- Would manage all needs in a timely manner
- Utilized knowledge of our promotions to upsell customers through outbound sales calls
- Performed data entry of customer information
- Maintained accurate record keeping for month end sales goal
- Always maintained a 100% customer satisfaction goal
Education
Beecher High School - Diploma
Beecher High School
Mt. Morris, MI05.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Documentation
- Team development
- Administrative support
- Data collection
Timeline
Customer Service Representative
JP Morgan Chase
01.2019 - 01.2024
Cashier, Key Holder
Dollar General
01.2018 - 01.2019
Customer Service, Quality Alert Agent, Sales
Communication Solutions
01.2013 - 01.2019
Beecher High School - Diploma
Beecher High School
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