Felisia Bailey
Decatur
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Assistant Manager
McDonalds
01.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed cash intake and trained other managers how to perform cash deposit duties.
- Controlled the shift and treated customers with respect.
- Developed strong working relationships with staff, keeping a positive work environment.
Manager
Zaxbys
03.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager's Assistant
Olive Garden
06.2018 - 01.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Hostess
Taco Mac Restaurant
02.2016 - 05.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Bartender
Tonys Bar & Grill
09.2014 - 12.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Criminal Justice
Georgia Perimeter College
06.2025
Skills
- Employee Scheduling
- Recruiting and Interviewing
- Customer Engagement
- Food Service Background
- Pre-Shift Walk-Through
- Supervision and Leadership
- Customer Service
Timeline
Assistant Manager
McDonalds
01.2024 - 01.2025
Manager
Zaxbys
03.2020 - 09.2023
Manager's Assistant
Olive Garden
06.2018 - 01.2020
Restaurant Hostess
Taco Mac Restaurant
02.2016 - 05.2018
Bartender
Tonys Bar & Grill
09.2014 - 12.2015
Criminal Justice
Georgia Perimeter College
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