Ariel Figuera
Lithonia,GA
Summary
Proven Office Manager with a track record of enhancing customer loyalty and streamlining operations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs . Skilled in fostering teamwork and professional growth, demonstrating exceptional organization and planning abilities.
Overview
4
4
years of professional experience
Work History
Office Manager
Havertys Furniture
02.2021 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Ensured accuracy of documents by conducting thorough quality control checks before submission or distribution.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
Education
High School Diploma -
Northeastern College
Trinidad And Tobago2016
Skills
- Office Streamlining
- Report Writing
- Customer Relations
- Conflict Management
- Microsoft Office
- Organizational Skills
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Professional telephone demeanor
- Complaint Handling
- Workflow Planning
Timeline
Office Manager
Havertys Furniture
02.2021 - Current
High School Diploma -
Northeastern College
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