Ariel Herrera
Cumming
Summary
Versatile and results-driven professional with a strong background in customer service and inventory management, honed at companies like Walmart. Excelled in enhancing customer satisfaction and streamlining inventory processes, demonstrating exceptional team collaboration and project management skills. Proven ability to increase efficiency and exceed service delivery expectations, ensuring repeat business and superior service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Cumming
04.2024 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed standard infection control protocols to avoid illness or contamination.
- Scanned items when pulling from shelves to update system stock information.
Customer Associate
Walgreens
Cumming
07.2023 - 02.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in staff meetings discussing strategies for improving customer service experience.
- Ensured all transactions were processed in accordance with established procedures.
Service Valet
Mall of Georgia Ford
Buford
05.2022 - 06.2023
- Greeted customers and opened car doors to enhance service.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Directed drivers to parking spots.
Quick Lane Technician
Lou Sobh Honda
Cumming
07.2021 - 05.2022
- Checked fluids and maintenance-related parts and topped off or replaced.
- Adjusted headlights for correct alignment according to manufacturer specifications.
- Conducted routine inspections of fluid levels and quality in engines, transmissions and differentials.
Dealership Valet
Lou Sobh Honda
Cumming
06.2020 - 07.2021
- Followed company policies related to guest satisfaction standards and procedures.
- Greeted customers and took car keys to park vehicles in available spots.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
Education
Associate of Applied Science - Business Management
Lanier Technical College
Oakwood, GA05-2024
Skills
- Project management
- Customer service
- Inventory management
- Team collaboration
- Sales techniques
- Data entry
Certification
- Meta Social Media Marketing Professional Certificate
Accomplishments
- Honor’s List distinction for the Fall Semester, 2023
- Honor’s List distinction for the Spring Semester, 2023
Timeline
Online Personal Shopper
Walmart
04.2024 - Current
Customer Associate
Walgreens
07.2023 - 02.2024
Service Valet
Mall of Georgia Ford
05.2022 - 06.2023
Quick Lane Technician
Lou Sobh Honda
07.2021 - 05.2022
Dealership Valet
Lou Sobh Honda
06.2020 - 07.2021
Associate of Applied Science - Business Management
Lanier Technical College