Ariel Nelson
Stockbridge
Summary
Dedicated Pharmacy Technician with proven expertise at Walgreen's Pharmacy, enhancing workflow efficiency and patient satisfaction. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration. Committed to maintaining high standards of accuracy and compliance, I effectively reduced prescription wait times while ensuring patient confidentiality.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - Current
- Processed prescriptions accurately and efficiently, ensuring patient safety and compliance with pharmacy regulations.
- Managed inventory levels, ordering medications to maintain stock availability and reduce shortages.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency and accuracy.
- Educated patients on medication usage, side effects, and storage requirements, improving overall customer satisfaction.
- Trained new staff on pharmacy procedures and software systems, promoting adherence to best practices in operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Jackson LTC Pharmacy
01.2020 - 11.2021
- Collaborated with healthcare professionals to resolve prescription issues, fostering a strong team environment for patient care.
- Conducted regular audits of medication storage areas, ensuring proper labeling and organization for easy access.
- Implemented improvements in workflow processes, enhancing service delivery speed while maintaining high-quality standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency and accuracy.
Education
No Degree - Pharmacy
Southern Crescent Technical College
Griffin, GA01-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Medication dispensing
- Insurance billing
- Prescription filling
- Answering customer questions
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Pharmaceutical calculations
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding techniques
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Updating medication histories
- Dosage form preparation
- Drug interaction awareness
- Secure storage of medications
- Order verification
- OTC recommendations
- Staff development
- FDA drug safety guidelines
- Aseptic techniques
- Interpreting orders
- Drug storage procedures
- FDA and HIPAA compliance
- Billing support
- Quality assurance and control
- Ordering and stocking medications
- Labeling prescriptions
- Supporting pharmacy operations
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - Current
Pharmacy Technician
Jackson LTC Pharmacy
01.2020 - 11.2021
No Degree - Pharmacy
Southern Crescent Technical College