Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Robbins

Ideal

Summary

Dynamic and results-driven professional with extensive experience at Dollar General Distribution Center, excelling in customer service and team leadership. Proven track record in enhancing client relationships and optimizing retail operations. Skilled in cash handling and sales strategy, consistently achieving high customer satisfaction and loyalty through personalized service and effective communication.

Overview

2026
2026
years of professional experience

Work History

Lead Sales Associate

Dollar General Distribution Center
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

Financial Customer Service Representative

World Finance
06.2023 - Current
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
  • Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
  • Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
  • Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
  • Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
  • Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
  • Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
  • Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
  • Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
  • Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

GED -

South Georgia Technical College
Americus, GA
12.2022

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Flexible schedule
  • Customer needs assessment
  • Client relationship management
  • Customer care
  • Sales strategy
  • Account management

Timeline

Financial Customer Service Representative

World Finance
06.2023 - Current

Lead Sales Associate

Dollar General Distribution Center

GED -

South Georgia Technical College

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Ariel Robbins