Arienesha Stephens

• Handled incoming calls ensuring professional and knowledgeable customer service.
• Handled numerous inbound and outbound calls efficiently in fast-paced setting, fostering client relationships.
• Asked detailed questions to identify service requirements and input data into electronic databases.
• Analyzed customer needs, resolved inquiries, and offered alternative solutions.

Gathered customer feedback through surveys and used the data to

improve customer service.

Answered customer inquiries via phone, email, and chat.

Assisted customers with product selection, ordering, billing, returns,

exchanges and technical support.

Handled inbound and outbound customer calls, addressing inquiries and

concerns professionally.

Resolved customer complaints and escalated issues as necessary to

maintain service standards.

Processed payments, updated account details, and provided information

on company policies.

Maintained strong adherence to performance metrics, including call

handling time and customer satisfaction.

Gathered customer feedback through surveys and used the data to

improve customer service.

Answered customer inquiries via phone, email, and chat.

Assisted customers with product selection, ordering, billing, returns,

exchanges and technical support.

• Handled inbound and outbound customer calls, addressing inquiries and

concerns professionally.

• Resolved customer complaints and escalated issues as necessary to maintainservice standards.

• Processed payments, updated account details, and provided information on

company policies.

• Maintained strong adherence to performance metrics, including call