Arieon Reed
Lithia Springs
Summary
Reliable, safety-conscious professional transitioning a strong background in retail management into a career as a Fire Safety candidate. Proven ability to thrive in fast-paced, physically demanding environments that require strict safety compliance and mathematical accuracy.
Overview
9
9
years of professional experience
Work History
Customer Experience Agent
Supplies on the Fly
Kennesaw, GA
02.2026 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Assisted customers with product inquiries and order processing to enhance overall satisfaction.
- Responded promptly to customer concerns, ensuring timely resolution of issues.
- Investigated customer complaints and escalated issues to address critical requests.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Collections II Agent
Carmax Auto Finance
Kennesaw, GA
05.2024 - 07.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Negotiated payment arrangements while maintaining positive customer relationships.
- Managed inbound and outbound calls to resolve overdue accounts effectively.
- Assisted customers in understanding payment options and account statuses.
- Conducted account reviews to identify patterns and recommend solutions for improvement.
- Ensured compliance with federal regulations regarding debt collection practices.
- Maintained high volume of calls and met demands of busy and productive group.
Cake Decorator
Publix
Lithia Springs, GA
09.2023 - 07.2025
- Decorated cakes with intricate designs, enhancing visual appeal and customer satisfaction.
- Collaborated with team members to ensure timely completion of cake orders for special events.
- Maintained cleanliness and organization of the decorating station, adhering to food safety standards.
- Trained new staff on cake decoration techniques and best practices to improve overall team performance.
- Managed inventory by monitoring supplies and ordering decoration materials.
Assistant Store Manager
QuikTrip
St Louis, MO
05.2020 - 08.2023
- Supervised daily store operations to ensure compliance with corporate policies and standards.
- Trained and mentored staff to enhance customer service excellence and ensure adherence to operational procedures.
- Controlled store profitability and minimized product shrink by overseeing inventory cycles, analyzing waste, and optimizing product ordering.
- Managed financial accountability for high volume store shift, auditing safe drops, lottery sales, and cash balances to ensure accuracy.
- Managed QT Kitchens food safety standards, enforcing strict QA guidelines and health department sanitation compliance.
Associate Trainer
Midwest Petroleum
St Louis, MO
07.2017 - 04.2020
- Led initiatives to improve operational workflows, resulting in enhanced team productivity and performance outcomes.
- Implemented visual merchandising strategies to optimize product displays.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Identified discrepancies in cash flow and implemented corrective measures to enhance accuracy.
- Maintained up-to-date knowledge of cash handling procedures and compliance regulations.
Education
High School Diploma -
Roosevelt High School
St Louis05-2017
Skills
- Conflict Resolution
- Situational awareness
- Applied mathematics
- Material and Waste Management
- Blueprint interpretation
- Hand-tool precision
Timeline
Customer Experience Agent
Supplies on the Fly
02.2026 - Current
Collections II Agent
Carmax Auto Finance
05.2024 - 07.2025
Cake Decorator
Publix
09.2023 - 07.2025
Assistant Store Manager
QuikTrip
05.2020 - 08.2023
Associate Trainer
Midwest Petroleum
07.2017 - 04.2020
High School Diploma -
Roosevelt High School