Summary
Overview
Work History
Education
Skills
Timeline
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ARIS B. COCHRAN

MCDONOUGH,GA

Summary

Experienced banking professional driven to contribute to Truist success. With 5 years of industry experience, eager to leverage expertise and continue professional growth within the company. Committed to expanding knowledge and skills, the ultimate goal is to become a leader in the field of business banking.

Overview

17
17
years of professional experience

Work History

Banker • Personal Banker

Wells Fargo
02.2017 - 10.2021
  • Open all business accounts and assist with credit/lending needs for businesses.
  • Outreaching and networking with businesses to establish new relationships and expand existing ones.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Manager • Sales Manager

Polo Ralph Lauren
04.2014 - 02.2017
  • Recruiting, training/recertification, supervising, and appraising staff.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Supervisor • Call Center Supervisor

Comcast
05.2012 - 04.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Supervisor• Escalation Call Center Manager

Dial America Marketing
05.2004 - 04.2014
  • Identifying, analyzing, and initiating the escalation process in the organization.
  • I'm coordinating with the customers for developing an escalation management plan according to their requirements.
  • Establishing accurate expectations from the escalating procedures, therefore relieving the customers’ appraisal, is formulated to ensure consumer satisfaction throughout the escalation process.

Education

Business Administration -

Trident Technical College
Charleston, SC
01.2000

Skills

  • Creative thinking
  • Relationship building
  • Goal planning
  • Customer Service-oriented
  • Analytical thinking
  • Developing customer relationships

Timeline

Banker • Personal Banker

Wells Fargo
02.2017 - 10.2021

Manager • Sales Manager

Polo Ralph Lauren
04.2014 - 02.2017

Supervisor • Call Center Supervisor

Comcast
05.2012 - 04.2014

Supervisor• Escalation Call Center Manager

Dial America Marketing
05.2004 - 04.2014

Business Administration -

Trident Technical College

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ARIS B. COCHRAN