Arleth Ramirez
Duluth
Summary
Experienced leader with a proven track record at U-Haul International, driving business growth and enhancing operational efficiency. Skilled in budgeting and cost control, I excel in staff training and development, fostering a motivated team. Bilingual and adaptable, I effectively solve problems in fast paced environments, ensuring exceptional customer service and satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
U-Haul International
11.2023 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- I got propane and forklift certified to complete day to day operations.
- Manged one of the busiest U-Haul warehouses in georgia. Insured U-Box inventory was correct and completed repairs and daily to-do list as need.
- Key duties include fleet/inventory management, P&L analysis, staff hiring/mentoring, budget control, and maintaining a clean, secure facility, requiring strong retail management and problem-solving skills for a dynamic environment
Assistant Manager
U-Haul International
01.2021 - 11.2023
- Supported the general manager with daily center operations, oversaw staff, ensured excellent customer service ,and handled transactions and rentals.
- Installed hitches and wiring on cars
- Trained, mentor, and coached employees. I lead by example, bringing out the best in our team with positivity, encouragement, and a can do attitude.
- Handled escalated customer complaints and inquiries.
- Inspected rental equipment daily ensuring adherence to U-Haul quality standards ,and recommending repairs (parts/labor).
Assistant Manager
Shoe Carnival
07.2019 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supported the general manager with daily operations, focusing on driving sales, managing shipments, leading and achieving company goals
Sales Associate
Shoe Carnival
07.2016 - 06.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Duluth High School
Duluth, GASkills
- Staff training/development
- Bilingual
- Budgeting and cost control
- Problem solving skills
- Time management
- Adaptability
Timeline
General Manager
U-Haul International
11.2023 - Current
Assistant Manager
U-Haul International
01.2021 - 11.2023
Assistant Manager
Shoe Carnival
07.2019 - 01.2021
Sales Associate
Shoe Carnival
07.2016 - 06.2019
High School Diploma -
Duluth High School