Alicia Medel
Stone Mountain,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
8
8
years of professional experience
Work History
Scheduler
Family Practice Center P.C
04.2022 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with EPIC electrical record
- Intake information and created new chart for patient
Medical Assistant
Clinca Union
05.2019 - 09.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.vaccine administration
- Collected blood samples in accordance with laboratory protocols and regulations.
- Became medical assistant manger January 2021 of our pediatric clinic
Medical Assistant/Receptionist
Clairmont Medical Center
05.2017 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Answered phone calls and messages for one physician internal medical facility, scheduling appointments, and handling patient inquiries.
Food Preparation Worker
Chops Lobster Bar
10.2016 - 05.2017
- Prepared different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Money Transfer Agent
Multi Service
05.2016 - 10.2016
- Money transfer world wide
- Counted money in drawers at beginning and end of each shift.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Accurately posted payments and adjustments both electronically and manually.
- Managed large volumes of data efficiently and with great care on daily basis.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
Education
Medical Assistant
Brown Mackie College
Atlanta, GA05-2017
High School Diploma -
Cetis 90
Mexico06-2015
Skills
- Bilingual in english and spanish
- Organization and time management
- Schedule verification
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Scheduler
Family Practice Center P.C
04.2022 - 08.2024
Medical Assistant
Clinca Union
05.2019 - 09.2021
Medical Assistant/Receptionist
Clairmont Medical Center
05.2017 - 11.2019
Food Preparation Worker
Chops Lobster Bar
10.2016 - 05.2017
Money Transfer Agent
Multi Service
05.2016 - 10.2016
Medical Assistant
Brown Mackie College
High School Diploma -
Cetis 90
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