Armahni Gibson
Douglasville
Summary
Dynamic customer service professional with extensive experience in high-volume call handling and issue resolution. Expertise in multi-application navigation and empathetic communication fosters strong customer relationships, driving satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Saavy Tax Preparations and Solutions LLC
Douglasville
01.2019 - Current
- Handle a high volume of inbound customer calls while providing courteous, accurate, and timely service.
- Resolved customer concerns by identifying effective solutions and clearly explaining available options.
- Research customer accounts and respond to questions regarding services, documentation, payments, and account status.
- Built positive customer relationships through empathetic, professional, and effective communication.
- Documented customer interactions accurately in company systems, ensuring comprehensive records for future reference.
- Process customer payments and invoices while maintaining accuracy.
- Established secure customer portal accounts to facilitate user interactions.
- Navigate multiple computer applications simultaneously while assisting customers.
Education
Associate of Science - Bachelor of Business Communications
Strayer University
VA12-2027
High School Diploma -
New Manchester High School
Douglasville GA05-2018
Skills
- High-Volume Call Handling
- Customer service
- Call center
- Research customer accounts
- Resolve customer inquiries
- Customer Interaction Documentation
- Data Entry
- Database systems
- Document Management Systems
- Customer Database Systems
- Multi-Application Navigation
- Multi-platform navigation
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Fast Typing Speed
- Issue resolution
- Conflict de-escalation
- Confidential information
- Effective communication
- Telephone support
- Multi-platform navigation
- Telephone support
Timeline
Customer Service Representative
Saavy Tax Preparations and Solutions LLC
01.2019 - Current
Associate of Science - Bachelor of Business Communications
Strayer University
High School Diploma -
New Manchester High School