Armanda Figueroa
Evans,GA
Summary
Enthusiastic and driven professional with exceptional skills in collaborative and independent work environments. Eager to embrace new challenges within a dynamic team, leveraging a strong work ethic, outstanding organizational abilities, and a proven capacity to rapidly master diverse tasks. Committed to delivering high-quality results and contributing positively to team objectives. Prepared to tackle responsibilities with determination and excellence.
Overview
20
20
years of professional experience
Work History
Medial Biller
Dermatopathology Institute
09.2024 - 11.2025
- Adhered to established standards to safeguard patients' health information.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
Community Manager Associate
Associa Hawai'i
07.2021 - 09.2024
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
Customer Service Associate Supervisor
Associa Hawai'i
03.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Associa Hawai'i
03.2017 - 01.2019
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front Desk Clerk
Kona Seaside Hotel
10.2014 - 03.2017
- Responsibilities included:
- - Managing multi-line phone system and providing exceptional customer service
- - Check-in and check-out procedures for hotel guests
- - Processing reservations, cancellations, and invoices
- - Handling accounts payable, customer disputes, and bank transactions
- - Conducting night audit and managerial duties
- - Ensuring high standards of cleanliness and maintenance
- - Providing support for various hotel operations
Guest service Agent
Aloha Contract Services
09.2014 - 03.2015
- Responsibilities included:
- - Greeting and checking in guests
- - Assisting with baggage handling
- - Providing excellent customer service
- - Ensuring cleanliness and maintenance of airplanes
Receptionist
Clinical Laboratories of Hawai'i
01.2013 - 01.2014
- Responsibilities included:
- - Managing multi-line phone system and responding to inquiries
- - Coordinating appointments for drug screenings
- - Entering patient data and ordering tests
- - Processing payments and preparing financial documentation
- - Ensuring efficient clinic operations and closing procedures
Front Desk Clerk
Kona Seaside Hotel
09.2005 - 11.2010
- Responsibilities included:
- - Managing multi-line phone system and providing exceptional customer service
- - Check-in and check-out procedures for hotel guests
- - Processing reservations, cancellations, and invoices
- - Handling accounts payable, customer disputes, and bank transactions
- - Conducting night audit and managerial duties
- - Ensuring high standards of cleanliness and maintenance
- - Providing support for various hotel operations
Education
High School -
Waianae High School
Waianae, HISkills
- Excellent customer service and interpersonal skills
- Efficient multi-tasking and organization abilities
- Strong attention to detail and accuracy
- Proficient in handling phone systems and office equipment
- Knowledgeable in reservation systems and financial transactions
- Ability to work independently and collaboratively as part of a team
Timeline
Medial Biller
Dermatopathology Institute
09.2024 - 11.2025
Community Manager Associate
Associa Hawai'i
07.2021 - 09.2024
Customer Service Associate Supervisor
Associa Hawai'i
03.2019 - 07.2021
Customer Service Associate
Associa Hawai'i
03.2017 - 01.2019
Front Desk Clerk
Kona Seaside Hotel
10.2014 - 03.2017
Guest service Agent
Aloha Contract Services
09.2014 - 03.2015
Receptionist
Clinical Laboratories of Hawai'i
01.2013 - 01.2014
Front Desk Clerk
Kona Seaside Hotel
09.2005 - 11.2010
High School -
Waianae High School