Armani Mcghee
Lawrenceville
Summary
Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Hisense USA
03.2024 - Current
- Provide comprehensive technical assistance for Hisense USA products, ensuring timely resolution of customer inquiries and maintaining high satisfaction levels through expert troubleshooting, problem diagnosis, and tailored support solutions
Customer Service Representative
CarMax auto finance
10.2022 - 12.2023
- Addressed and resolved customer inquiries and issues, ensuring satisfaction and account accuracy
- Collaborated with management to address complex account concerns, enhancing customer service quality
- Conducted 80-120 outbound collection calls to secure account settlements and maintain financial integrity
Sales Representative
AT&T
08.2021 - 09.2022
- Fostered customer engagement by fulfilling online orders and initiating contact with existing and potential clients
- Participated in community events to enhance brand visibility and strengthen customer relationships
Host/Server
CMX Cinemas
11.2019 - 04.2020
- Provided exceptional guest services at CMX Cinemas by greeting patrons, guiding them to their seats, and delivering timely, courteous food and beverage service to ensure a premium movie-going experience
Customer Service Associate
Dave & Buster's
05.2017 - 10.2019
- Provided exceptional guest experiences by efficiently managing game floor operations, resolving issues, and maintaining a high standard of service at Dave & Buster's entertainment venue
Education
Bachelor's degree - Computer Science
Georgia State University
Alpharetta, GA02.2025
Skills
- Microsoft Excel
- Sales
- Customer Service
- Customer Support
- Desktop Support
- MacOS
- Troubleshooting
- Operating systems knowledge (Windows)
- Zendesk
- Communication
- Technical expertise in hardware and software
- Technical troubleshooting
- Critical thinking
- Customer relationship building
- Team collaboration
Timeline
Technical Support Specialist
Hisense USA
03.2024 - Current
Customer Service Representative
CarMax auto finance
10.2022 - 12.2023
Sales Representative
AT&T
08.2021 - 09.2022
Host/Server
CMX Cinemas
11.2019 - 04.2020
Customer Service Associate
Dave & Buster's
05.2017 - 10.2019
Bachelor's degree - Computer Science
Georgia State University
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