Armeika Marable
Valdosta
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Kelly Benefits, Sparks, MD
07.2023 - Current
- Ensured verification and completion of a minimum of 45 encounters daily and 250 weekly.
- Validated insurance benefits and secured necessary authorizations for each encounter prior to, on the date of, or the following day of pharmacy or medical occurrences.
- Facilitated collaboration with internal and external service providers to ensure compliance with program policies and adherence to service level agreements.
- Safeguarded patient sensitive information by upholding strict confidentiality protocols.
- Assisted with business office requests for follow-up verification. Supported resubmission of admission notices. Helped obtain lifetime letters and provided notifications for specific billing instructions.
- Assisted in analyzing data by reviewing various factors to address moderate scope problems. Followed established procedures to determine suitable actions based on analysis.
- Motivated to manage tasks from a queue effectively. Completed work following established standard operating procedures. Received feedback from management to improve performance.
Customer Service Representative
Contractor Connections
2021 - 2023
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Delivered technical support for client software, ensuring seamless user experience.
- Facilitated collaboration among team members to optimize processes and enhance response times for customer requests.
- Facilitated training sessions for new staff on company policies and customer service protocols.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Addressed customer inquiries regarding products, services, and company information.
Benefits Verification Specialist
AmerisourceBergen with Lash Group, Charleston, SC
02.2020 - 04.2021
- Executed verification and completion of over 45 encounters daily, ensuring precision in claim processing.
- Validated insurance benefits and secured necessary authorizations prior to, during, or immediately following pharmacy or medical encounters.
- Facilitated collaboration with internal and external partners, including providers, physicians, utilization management, business office, and insurers, to ensure compliance with program policies and SLAs.
- Entered and maintained accurate patient insurance and encounter data. Assisted patients with paperwork and obtained necessary signatures. Managed follow-ups as requested by the business office.
- Executed independent work within established SOPs, applying sound judgment to address moderately complex issues.
Medical Records Clerk
Centauri Health Solutions, Orlando, FL
11.2017 - 05.2018
- Verified, corrected, and maintained complete and accurate medical records to support continuity of patient care.
- Managed patient appointment schedules, admission and discharge date verification, and consolidation of records across multiple encounters.
- Processed and fulfilled authorized medical information requests, providing timely follow-up to physicians and approved personnel.
- Maintained chart files and departmental records, ensuring compliance with unit guidelines and confidentiality requirements.
- Provided administrative and clerical support, including correspondence, supply management, telephone inquiries, and proficient use of medical record systems.
Insurance Compliance Specialist
Zunch North America, Maitland, FL
05.2017 - 11.2017
- Develop and prepare casualty rate, rule, and form filings, managing submissions, state objections, extensions, resubmissions, and withdrawals in compliance with state-specific deadlines.
- Track and follow up with State Insurance Departments to secure filing approvals within 120 days of submission; document all approval and disapproval activity.
- Support implementation of approved rates, rules, and forms by updating internal systems and ensuring filings in use are accurate and current.
- Monitor, interpret, and communicate regulatory changes and trends, collaborating cross-functionally to ensure compliance and alignment with product initiatives.
- Contribute to product planning, audits, and staff training, including competitor research, audit coordination, and development of training materials.
Benefits Specialist
AON Hewitt Associates, Remote
08.2016 - 03.2017
Customer Service Associate
American Signature Furniture
05.2014 - 05.2016
Customer Service Representative
Convergys, Remote
03.2008 - 01.2013
Education
High School Diploma - undefined
Lowndes High School
Valdosta, GASkills
- Problem Solving & Critical Thinking
- Administrative & Clerical Operations
- Regulatory Compliance & Insurance Standards
- Insurance Verification & Benefits Administration
- Customer Service & Customer Relationship Management (CRM)
- Call Handling & Queue-Based Workflows
- Data Entry, Data Accuracy & Records Management
- Pricing & Inventory Coordination
- Microsoft Office Suite
- Healthcare & Enterprise Systems (Lotus Notes, Rio, CSPro)
Timeline
Customer Service Representative
Kelly Benefits, Sparks, MD
07.2023 - Current
Benefits Verification Specialist
AmerisourceBergen with Lash Group, Charleston, SC
02.2020 - 04.2021
Medical Records Clerk
Centauri Health Solutions, Orlando, FL
11.2017 - 05.2018
Insurance Compliance Specialist
Zunch North America, Maitland, FL
05.2017 - 11.2017
Benefits Specialist
AON Hewitt Associates, Remote
08.2016 - 03.2017
Customer Service Associate
American Signature Furniture
05.2014 - 05.2016
Customer Service Representative
Convergys, Remote
03.2008 - 01.2013
High School Diploma - undefined
Lowndes High School
Customer Service Representative
Contractor Connections
2021 - 2023