Armond Jackson

• Assisted customers with inquiries, providing timely and accurate information regarding products and services.
• Managed cash register operations, ensuring accurate transactions and balanced drawers at shift end.
• Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to the brand.
• Maintained cleanliness and organization of store displays, contributing to an inviting shopping environment.
• Collaborated with team members to streamline processes, improving workflow efficiency during peak hours.
• Trained new staff on customer service protocols and operational procedures, fostering a knowledgeable team environment.
• Utilized point-of-sale systems for processing sales transactions and tracking inventory levels effectively.
• Monitored stock levels, assisting in inventory management to ensure product availability for customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Unload / load trucks

Walkie-talkie work

Slight maintenance

Slight management

Load and unload trucks

Talk with customers

Help with skating

Little bit of management/helping new employees