Armoni Cason
Atlanta
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Right At Home Health Care
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front Office Receptionist
The Village Behavioral Health Treatment Center
05.2022 - 12.2023
- Developed strong relationships with patients and families, fostering trust and open communication.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients and visitors.
Temp CNA
NHC Knoxville
01.2022 - 04.2022
- Provided comprehensive personal care to residents, including assistance with bathing, feeding, and mobility support to maintain quality of life.
DSP (Direct Support Professional)
D&S Community Services
08.2021 - 01.2022
- Provided comprehensive care for a visually impaired client, ensuring assistance with daily activities including eating, dressing, and personal hygiene.
Customer Service Representative
IGT Solutions
01.2021 - 06.2021
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
High School or Equivalent -
Austin East High/Magnet School
Knoxville, TN12.2019
Skills
Customer Service
Call center experience
Data Entry
Active Listening & Critical Thinking
Emotional Support
Behavioral Health Care
Home Health Care
Certification
- PCA
- CPR/AED/First-Aid
Timeline
Personal Care Assistant
Right At Home Health Care
04.2024 - Current
Front Office Receptionist
The Village Behavioral Health Treatment Center
05.2022 - 12.2023
Temp CNA
NHC Knoxville
01.2022 - 04.2022
DSP (Direct Support Professional)
D&S Community Services
08.2021 - 01.2022
Customer Service Representative
IGT Solutions
01.2021 - 06.2021
High School or Equivalent -
Austin East High/Magnet School
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