Summary
Overview
Work History
Education
Skills
Timeline
Generic
Arnaisa Stephens

Arnaisa Stephens

Augusta

Summary

Dynamic sales associate with a proven track record at TJ Maxx, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving. Adept at managing high-stress situations while maintaining store appeal and achieving sales goals. Reliable, goal-oriented, and committed to delivering exceptional service.

Overview

2
2
years of professional experience

Work History

Sales Associate

TJ Max
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

TJ Maxx, TJX Companies
01.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Intern

Conns Homeplus
08.2023 - 08.2024
  • Managed customer expectations and helped navigate sales processes.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Supported client acquisition strategies with pipeline management and lead qualification.
  • Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
  • Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
  • Analyzed customer feedback and identified areas for improvement.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Assisted team members in closing deals by providing additional support or information when needed.
  • Increased sales leads by conducting thorough market research and identifying potential clients.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Executed marketing plans to support new product launches and promotions.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Organized and maintained accurate records of client interactions within CRM systems, streamlining the sales process.

Education

Culinary Arts - Baking And Pastry

Helms College
Augusta, GA

Bethune Bowman High School
Bowman, SC
06.2024

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise

Timeline

Sales Associate

TJ Max
11.2024 - Current

Sales Associate

TJ Maxx, TJX Companies
01.2024 - 11.2024

Sales Intern

Conns Homeplus
08.2023 - 08.2024

Culinary Arts - Baking And Pastry

Helms College

Bethune Bowman High School

Similar Profiles

CREATE PROFILE
Arnaisa Stephens