I’m a people-first professional with a strong background in fast-paced customer service, retail, and behavioral support. Over the last few years, I’ve developed a wide range of skills—from handling time-sensitive order fulfillment at Target, to providing personalized shopping experiences at The Village Retail in Ponce City Market, to working one-on-one with children on the autism spectrum as a Registered Behavior Technician (RBT). What connects all of my work is a genuine passion for helping others, strong communication, and the ability to stay grounded and adaptable in high-pressure environments. I take pride in being someone who can connect easily with others, solve problems calmly, and bring positive energy to any team. Outside of work, I’m deeply interested in travel, culture, and learning new ways to grow, both personally and professionally. I’m always open to opportunities that allow me to expand my skill set and make meaningful connections with others.
Worked one-on-one with children diagnosed with Autism Spectrum Disorder to support the development of communication, social, and behavioral skills.
Implemented individualized treatment plans, designed by Board Certified Behavior Analysts (BCBAs).
Collected and recorded data on client progress and behavior trends.
Used evidence-based interventions (ABA techniques) to reinforce positive behaviors and reduce challenging behaviors.
Communicated regularly with parents, caregivers, and supervising clinicians to support consistent learning and care.
Maintained patience, empathy, and professionalism in emotionally complex situations.
Adapted quickly to each child's needs, and created a supportive, encouraging environment.
Proactively engaged with customers by approaching them to introduce products and offer assistance, creating a welcoming shopping experience. Used strong communication and interpersonal skills to understand customer needs, and recommend suitable products. Delivered excellent customer service by answering questions, resolving concerns, and ensuring shoppers felt valued and supported. Built rapport with a diverse clientele, fostering repeat visits and positive word-of-mouth for the store. Collaborated with team members to maintain visually appealing merchandise displays, and meet daily sales goals. Adapted quickly to a fast-paced retail environment with fluctuating customer volumes, staying friendly and professional throughout.
Accurately picked, packed, and prepared guest orders for same-day and next-day fulfillment through Target’s digital order system. Operated in a high-volume, fast-paced environment while maintaining speed and precision.
Collaborated with team members to ensure the timely completion of online and in-store pickup orders.
Maintained strong attention to detail to ensure product accuracy and quality standards.
Communicated with leadership and the team to solve fulfillment issues quickly and efficiently.
Provided occasional in-person guest assistance, with a focus on friendly, solution-oriented service.
Maintained organization and cleanliness in stockroom and fulfillment areas to support safety and efficiency.