Arnoldo Alvarez
Guyton
Summary
Dynamic and results-oriented professional with a proven track record at FedEx, adept at enhancing operational efficiency and customer satisfaction. Excelled in business development at OCCW LLC, driving revenue growth through strategic planning and strong client relationships. Skilled in forklift & jockey truck operation, with exceptional problem-solving abilities and team leadership.
Experienced with operating vehicles for efficient transportation and delivery tasks. Utilizes safety protocols and route optimization to ensure timely and secure deliveries. Knowledge of vehicle maintenance and ability to adapt to dynamic work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Jockey Driver
FedEx
12.2024 - Current
- Increased efficiency by expertly navigating warehouse layouts and operating jockey driving equipment.
- Boosted customer satisfaction levels with timely deliveries, ensuring products reached their destinations intact and on schedule.
- Assisted in training new employees, sharing expertise in jockey driving techniques and best practices.
- Enhanced team productivity with effective communication and coordination of tasks.
- Consistently met or exceeded performance metrics related to speed, accuracy, and overall output as a Jockey Driver.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
Business Development Manager
OCCW LLC
03.2020 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Dispatcher
AC Fleet Inc
10.2012 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
High School Diploma -
Arthur L Johnson
Clark06-2003
Skills
- Problem-solving capacity
- Mentoring and coaching
- Proficient in all Microsoft Softwares
- Performance goals
- Growth management
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Forklift operation
- Team leadership
- Business development and planning
- Customer service
- Negotiations
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration.
Languages
Spanish
Native or Bilingual
Timeline
Jockey Driver
FedEx
12.2024 - Current
Business Development Manager
OCCW LLC
03.2020 - Current
Dispatcher
AC Fleet Inc
10.2012 - 03.2020
High School Diploma -
Arthur L Johnson
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