Arquesia Hodge
Lawrenceville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Hairstylist
Self Employed Services
Lawrenceville
10.2025 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Maintained a clean and organized workstation to ensure a professional environment.
- Built strong relationships with clients to ensure repeat business and loyalty.
- Managed appointment scheduling to optimize service flow and minimize wait times.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
Assistant Manager
Taco Bell Restaurant
Greensboro
06.2012 - 06.2025
- Supervised daily restaurant operations and ensured compliance with health standards.
- Trained and mentored new staff on customer service and food preparation techniques.
- Managed inventory levels and coordinated orders to maintain stock availability.
Loan Processor
Moheala
San Francisco
01.2023 - 12.2024
- Reviewed loan applications for completeness and compliance with regulations.
- Coordinated communication between borrowers and lenders throughout the loan process.
- Verified financial documents and credit reports to assess borrower eligibility.
- Maintained accurate records of loan transactions and customer interactions.
- Submitted loan applications to underwriting department for review and approval process.
- Created and completed loan submission packages.
Warehouse Manager
TE
Greensboro
09.2018 - 11.2020
- Supervised daily warehouse operations and ensured compliance with safety standards.
- Managed inventory control processes using advanced tracking systems and tools.
- Coordinated shipping and receiving activities to optimize workflow efficiency.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
Education
Ben L Smith
Greensboro , NCSome College (No Degree) - Journalism
Forsyth Technical Community College
Winston-Salem, NCSkills
- Hairstyling techniques
- Client consultations
- Customer relationship management
- Team leadership
- Problem solving
- Quality assurance
- Staff training
- Cosmetology
- Networking expertise
- Customer service
- Effective communication
- Managing a crew
- Scheduling
- Forklift certified
- Warehouse management
- Computer skills
- Writing skills
- Positive and constructive feedback
- Fast learner
- Skilled multi-tasker
- Training and mentoring
- Problem-solving
Accomplishments
- Forklift certification
- Safe served
- Completion of Taco Bell AGM training
References
References available upon request.
Timeline
Hairstylist
Self Employed Services
10.2025 - Current
Loan Processor
Moheala
01.2023 - 12.2024
Warehouse Manager
TE
09.2018 - 11.2020
Assistant Manager
Taco Bell Restaurant
06.2012 - 06.2025
Ben L Smith
Some College (No Degree) - Journalism
Forsyth Technical Community College