Arrianna White
Lithonia
Summary
Demonstrated strong communication and problem-solving abilities in remote work settings, delivering high-quality customer service. Proficient in multitasking and utilizing diverse computer systems to boost productivity. Ready to transition into a new field, applying transferrable skills and dedication to team success.
Overview
2
2
years of professional experience
Work History
Work From Home Agent
Teleperformance USA
08.2024 - 04.2025
- Employed effective time management strategies while working remotely to balance workload and personal responsibilities.
- Actively listened to customers, promptly addressing concerns and escalating significant issues to supervisor.
- Managed high call volume daily, maintaining composure under pressure and delivering exceptional service.
Work From Home Agent
US Bank
07.2023 - 08.2024
- Resolved customer complaints empathetically, enhancing loyalty and driving repeat business.
- Maintained comprehensive records of customer interactions for effective follow-up and issue resolution.
- Contributed to sales growth through strategic upselling of products and services tailored to customer needs.
Overnight Stocker
Walmart
02.2023 - 06.2023
- Maintained organized storage for overstock items, ensuring backroom accessibility for future use.
- Removed boxes and trash from sales floor, processing waste through compactors.
- Enhanced store appearance by meticulously stocking and arranging shelves for improved customer experience.
- Utilized dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Associate of Science - Phlebotomy
Atlanta Technical College
Atlanta, GA05-2027
Skills
- Typing proficiency
- Telephone etiquette
- Call management
- Customer support
- Technical skills
Timeline
Work From Home Agent
Teleperformance USA
08.2024 - 04.2025
Work From Home Agent
US Bank
07.2023 - 08.2024
Overnight Stocker
Walmart
02.2023 - 06.2023
Associate of Science - Phlebotomy
Atlanta Technical College
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